Jeff Vilimek

Technoligence has been focusing more of our business on Microsoft Dynamics CRM and xRM in recent months. We saw early on that Dynamics CRM continues to evolve into both a world class sales, marketing and service tool as well as a platform for advanced relationship management solutions. Microsoft has been making the right investments in both on-premise options and software as a service or cloud options for CRM. Our recognition of this value and excitement over where Microsoft is heading with Dynamics has cause us to really ramp up our investment in CRM solutions.

With that in mind, we were very pleased to have our assessments validated by the April 3rd publication from Gartner of their CRM “Magic Quadrant” for customer service contact centers. For those not completely familiar, Gartner has long been a thought leader in evaluating enterprise IT platforms and solutions. One of the key tools they use to evaluate markets of related solutions is their Magic Quadrant model which compares competing solutions against each other in reference to two key characteristics in a 4×4 graphical model.

This round, the market of CRM solutions was evaluated for fitness across 15 variables summarized in two major axis: “ability to execute” and “completeness of vision”. As you can see here, Microsoft Dynamics CRM has moved into the all important upper right quadrant.

This “Leader’s Quadrant” rating for Microsoft is a strong, independent validation that Microsoft continues to be on the right track with CRM. My personal assessment agrees and I continue to be amazed by the business value we are able to quickly deliver to the businesses we work with.

Congratulations to Microsoft and the Dynamics CRM team!

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Dynamics CRM by Jeff Vilimek